Shipping policy

At Lune, we are committed to providing our customers with the best possible shipping experience. This shipping policy outlines the terms and conditions governing our shipping services. By placing an order with us, you agree to be bound by this policy.

Shipping methods:

We offer standard shipping within India. We use reliable third-party shipping providers to ensure that your order is delivered in a timely and efficient manner. Shipping fees will be calculated based on the weight and destination of your order.

Shipping times:

We make every effort to ship your order as soon as possible. Most orders will be shipped within 7–10 business days of receiving payment. However, please note that shipping times may vary depending on your location and the availability of the products you ordered.

Delivery:

We are not responsible for any delays or damages caused by third-party shipping providers. We will provide you with a tracking number once your order has shipped, so you can track your package online and ensure that someone is available to receive it upon delivery.

If you are not available to receive your package, the shipping provider will leave a delivery notification card at your address. It is your responsibility to contact the shipping provider and arrange for re-delivery or pick up.

Shipping fees:

Shipping fees will be calculated based on the weight and destination of your order. The shipping fee will be displayed during checkout and added to your order total. We reserve the right to modify our shipping fees at any time without prior notice.

Returns and exchanges:

Please see our returns and exchanges policy for information on returning or exchanging products.

If you have any questions or concerns about our shipping policy, please contact us at contact@lune.com. We are committed to providing excellent customer service and will do our best to resolve any issues in a timely and efficient manner.